Delivery fee
Free shipping on purchase amount (after discount) HK $ 800 or above
**If you need to have a designated receiving period, you must first confirm with the customer service, and we will try our best to cooperate as far as possible**
If you choose self-pickup, you need to inform the pick-up date & time in the order remarks column, or confirm with customer service via Whatsapp, pick up notice is no less than one working day prior to the pick-up date & time.
Without prior notice, our company may not be able to provide goods immediately.
Delivery service process
Daily cut-off time: 03:00 PM
Earliest delivery can be arranged on the following day for orders placed and paid on or before the daily cut-off time.
Delivery area: Hong Kong, Kowloon and New Territories.
Non-delivery areas: Discovery Bay, Chek Lap Kok, Siu Ho Wan, Ma Wan, Noah’s Ark, Lantau Island (except Tung Chung), Cheung Chau, Peng Chau, or other outlying islands and restricted areas.
Delivery date and time
From March 1, 2023, Monday to Sunday 11:00am-09:00pm, the actual situation is subject to the arrangement of the day.
If you have a specific delivery time, you can write it down in the remarks column before payment, or contact customer service via Whatsapp, we will try our best to cooperate where feasible.
Special delivery arrangements for typhoons or bad weather
When the typhoon signal No. 8 (or above) or a black rainstorm is hoisted, the delivery service is suspended, and delivery time will be arranged separately. The actual situation is subject to the arrangement on the day.
About 30 minutes to 1 hour before delivery, the driver will call the customer about the delivery time. Please ensure that someone picks up the goods within the selected time period.
The specific delivery time cannot be specified, the actual situation is subject to the arrangement on the day of delivery.
The Observatory announced that the red / black rainstorm will hang in the next two hours. When the typhoon signal No. 8 or above is reached, the delivery service and customer service department of will stop providing services one after another.
If the delivery of your order is affected by the typhoon, please get in touch with our customer service by Whatsapp to check the updated information for the latest order delivery arrangement.
The actual delivery date and time of orders affected by the typhoon depend on different factors such as delivery address, order quantity and manpower arrangement. Please check the latest order delivery arrangement on the page.
Others
Due to security issues, the company’s delivery staff may not be able to deliver the designated residential units and buildings, and can only settle at the lobby entrance or the roadside. Thank you for understanding for any inconvenience caused. The actual situation is subjected to the arrangement on the day.